Warranty Terms and Scope

Warranty Terms and Scope

  1. Warranty Period:

    • Main unit: 1 year (motherboard)
    • Accessories: 6 months (screen, power supply, etc.)
    • If no complaints are received within three days after receiving the goods, the entire machine and accessories are considered complete. Consumables are not covered under warranty (e.g., work heads with a usage limit).
  2. Warranty Scope:

    • During the warranty period, warranty services are provided for non-human damages. Please keep the original packaging for future use if needed.
  3. Service Commitment:

    • (1) Within three days of receipt, you must check the appearance and accessories for any damage. If no issues are reported within three days, the product is considered complete. Charges may apply for warranty services after this period.
    • (2) Within one year of purchase, if a defect is confirmed to be a product quality issue (excluding human factors), free replacement parts for the main unit will be provided along with guidance for repairs or factory return. The company will only cover one-way shipping costs.
    • (3) For machine accessories within six months, if a defect is confirmed to be a product quality issue (excluding human factors), free replacement parts will be provided along with repair guidance or factory return. The company will only cover one-way shipping costs.